Contact & Support
Have a question about AI CAD workflows, custom print orders, or subscription billing? Our team is here to assist you.
Customer Support
For inquiries regarding CAD generation, order status, file conversion, and technical questions.
support@threed.ma →Billing & Paddle Inquiries
For questions concerning invoices, subscription management, refunds, or payment processing.
billing@threed.ma →Print Lab Network
Are you a professional 3D printing laboratory in Morocco or Europe? Join our verified network.
partners@threed.ma →Company Information
Platform Name: TR3D (threed.ma)
Operational Office: Boulevard d'Anfa, Casablanca, Morocco
Merchant of Record: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom
Customer Support SLA: Inquiries are responded to within 24 business hours (Monday – Friday, 09:00 to 18:00 GMT+1).
Live Support & Self-Service
If you have an active order or project, you can communicate directly with your assigned print lab or engineering technician in real-time:
- Log into your workspace at threed.ma.
- Navigate to your active Order Dashboard and open the dedicated Order Chat thread.
- For instant Paddle receipt access, visit paddle.net with your transaction email.